El uso de las Tecnologías de la Información y la Comunicación en los servicios escolares por alumnos y profesores del CCH Azcapotzalco UNAM

Abstract

This study was conducted in the Azcapotzalco Campus of the College of Sciences and Humanities, UNAM, for the purpose of investigating what is the use that students and teachers have of the Information and Communication Technology (ICT) in the area of School Services (SE). According to the type of study for the collection of information is developed and applied two questionnaires, one for teachers and another for students to de: 1) determine which procedures they do in SE, 2) determine the perception of the use ICT in such proceedings, and 3) find out what suggestions was to improve the service. During the systematization of the information gathered and analysis of data revealed that students complete registration formalities to regular courses, special and remedial procedures for records, including shift changes, while teachers make arrangements for lists their groups and to process and use the Advanced Electronic Signature for the evaluation record. The perception of both students and teachers, is that the technological infrastructure is the Student Services area is very poor, because the Internet has many flaws and creates unnecessary waste of time and paperwork are not completed. From these results we designed a project proposal to develop an Integrated Management Services with ICT, which will enable, in future, improve our services to the Student Services provides the campus community.