“PROPUESTA DE UN SISTEMA DE GESTIÓN DE LA CALIDAD EN EL SECTOR MANUFACTURERO DE LAS MICROEMPRESAS”

Abstract

Undoubtedly, the extensive commercial activity generated by micro manufacturing, promotes the need to generate actions to strengthen their development and also strengthen this important economic sector in our country. Due to economic and financial conditions in which lies the micro manufacturing is relatively prohibitive access to the requirements of international standards, such as the ISO 9000 standards. This work focuses on the use of management techniques aimed at the production process in order to develop activities aimed at improving the quality of the products without the need for highly sophisticated management systems. For the above, the proposal is aimed at developing a system to manage quality, according to the organizational conditions of micro manufacturing. In Chapter 1, discusses the status of MSMEs as an industry to which government institutions and private agencies have focused their interest because of the importance of representing the country's economy. The relatively short life cycle of a major portion of this sector, which leads us to analyze the problems they face, lack of technical assistance, consulting and financial support mechanisms between the principals. The existence of support for MSMEs by the Federal Government through the Ministry of Economy are listed and their characteristics, which lead us to think that at present a major problem for MSMEs is the lack of access to information for lack of knowledge of how to approach it. The quality management is dealt with analysis of several researchers who summarized the situation in this sector compared to ISO 9001 and how to conduct the administration of these family businesses in most cases. Chapter 2 provides information about the ISO 9000 family; so that it displays the structure and the demand they face at present all that organization willing to adopt the ISO 9001:2008 as the foundation of their business strategy and quality management. The ISO 9001:2008 standard is developed, maintaining its essence in the field of application for which it was projected that the governing principles and which companies must adapt. Each requirement is listed so that Sensitize the reader and the employer of the activities must develop, implement and follow, whether you intend to make of this task. Chapter 3 introduces us to a reality experienced by our manufacturing sector in the microenterprises through the found results of a consultation on this sector. The display, showing current poverty which move with respect to quality. The degree of penetration of a system of quality management, the causes that have prevented micro integrate into it, and why he was born an interest in adopting a form of quality management, are part of the form results of this research. May shed more questions than answers this analysis, but certainly, it is perceived in the results, the desire to work within a system that allows them to improve, according to its terms. It is in chapter 4, which raises the proposal of a system of quality management for micro-enterprises in the manufacturing sector. The specific characteristics of this sector are taken into account and a system is proposed. Thus, the purpose of providing those activities with which to obtain the structured growth need is met in the hypothetical stage. In this way, Planning, Implementation, Monitoring and Control are four phases that will project the number of administrative tools that are presented here.